Privacy and Terms & Conditions,

Terms & Conditions

These terms and conditions govern your use of the Flora & Leaf online store and by placing an order you agree to and are bound by these terms. If you do not comply with these terms you may not use this online store.

All prices are in New Zealand dollars including delivery costs.

We accept payment by direct deposit, credit card (Mastercard and Visa sorry but we not accept AMEX) and Laybuy. Credit card payments are processed by Shopify payments. No card details are stored by Shopify Payments.

We only ship within New Zealand. Please see shipping section for further information.


All items are subject to availability. We will contact you as soon as possible if any item is not available. Our bricks and mortar store share the same inventory however we will do our best to fulfil your order.

The Process

Payment must be received before your order is accepted. We will send you an email to the email address provided on the form accepting your order. Items will be dispatched once payment is received.

We can also gift wrap your items free of charge. Just let us know in the notes.

Where possible we pack your order in any packing that we receive with our inward goods. This may include plastic, polystyrene cardboard and paper. If you do not wish your items to be packed in any of these items please let us know in the notes.

Please note: All plant orders do require to be packed in reused plastic to keep the moisture within the box.


You are welcome to cancel or adjust the order prior to despatch. If you wish to adjust the order please email us. Orders will be dispatched the next day.

Privacy Policy

We are committed to protecting our customers privacy.  Flora & Leaf will never distribute any of your personal information to a third party under any circumstances including those who subscribe to our newsletter. The information we collect is solely to process your order and keep you in the loop.

Signing up to our newsletter is totally optional but we do recommend it so we can keep you up to date with the latest info including what is new in store. If you wish to unsubscribe to our mailing list at any time just email us with unsubscribe in the subject line and we will remove you immediately.